$6.95 EXPRESS Shipping on all Aus Orders! We EXPRESS ship worldwide too

Shipping Policy

AUSTRALIAN ORDERS

THE FOX AND I OFFERS A FLAT RATE OF $6.95 FOR EXPRESS SHIPPING ON ALL ORDERS BEING SHIPPED AUSTRALIA WIDE.

HOW WILL I KNOW MY ORDER HAS BEEN RECEIVED? Once you place your order via our website, you will receive an email confirmation from THE FOX AND I to say that your order has been received. If you have not received this email, it very likely means that you have provided us with an incorrect email address. We ask that you please email us at hello@thefoxandi.com.au and advise us that you have not received your order confirmation, please provide us with your full name and description of item/s you purchased.

HOW WILL MY PARCEL BE SENT?
All Australian parcels are shipped via Australia Post Express.

HOW WILL I KNOW MY PARCEL HAS BEEN SENT?
Once your order has been shipped, you will receive an email from Australia Post providing you with the tracking information for your parcel.

CAN I TRACK MY PARCEL?
Yes absolutely, Australia Post will send you an email which will provide you with your tracking number and a link which you can use to track your parcel.

HOW LONG AFTER I PLACE MY ORDER WILL MY ORDER BE SHIPPED?
We endeavour to ship orders placed before 12pm AEST on a business day, the same day. However this may not always be possible, so we ask that you allow 1 business day for the processing of your order. This does not include weekends or NSW public holidays.
Orders placed on a weekend, will in most cases be shipped the following business day, however during very busy or sale periods it may take 1-2 business days for your order to be shipped.

HOW LONG WILL AUSTRALIA POST TAKE TO DELIVER MY PARCEL?
If your delivery address is located with the AUSTRALIA POST EXPRESS POST NETWORK (most metropolitan areas) you should expect Australia Post to take 1 business day delivering your parcel. Shipment to regional areas which are located outside of this network may take 2-5 business days. You may check to see whether you location falls within this network HERE.

 

IMPORTANT INFORMATION

For added security, a signature on delivery will be required for ALL Australian orders. If you are not available at the time of delivery, a calling card will be left and your parcel will be redirected to your nearest Australia Post Office. To collect your parcel, you will need to take your calling card and your Photo Identification to the post office noted on the calling card. Please follow the instructions on the calling card.

All parcels are sent with signature required on delivery, so unfortunately if you request otherwise your request will be declined.

Please note delivery times are estimated and should be used as a guide only. Australia Post delivery times do not take into account dispatch times.

Please be advised that we do not take any responsibility for any loss or damage that may occur during shipment. We do not take any responsibility for delays caused during shipment.

If you have not received your parcel within 5 business days of placing your order, please contact us via email hello@thefoxandi.com.au with your full name and confirmation order number and we will definitely look into it for you and try to resolve the issue. 

If you have any other questions, please feel free to contact us and we will endeavour to get back to you within 1 business day.

 

INTERNATIONAL ORDERS

ALL INTERNATIONAL ORDERS ARE EXPRESS SHIPPED.

We currently ship to the countries listed below. If your country is not listed here, please email us and we will endeavour to provide you with a shipping quote. We use Australia Post Express Courier International for International Shipping.

PLEASE NOTE: ALL PRICES LISTED ON OUR WEBSITE ARE LISTED IN AUD. 

INTERNATIONAL DELIVERY OPTIONS AND FEES

New Zealand

Express Shipping (2 to 4 business days) : $15.00 AUD

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United States & Canada

Express Shipping (2 to 4 business days) : $29.00 AUD

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Asia (Including Hong Kong, China, Japan & Singapore only)

Express Shipping (2 to 4 business days) : $29.00 AUD

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UK & Ireland

Express Shipping (2 to 4 business days) : $39.00 AUD

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Europe (Including Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland only)

Express Shipping (2 to 4 business days) : $39.00 AUD

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IMPORTANT INFORMATION

For added security, a signature on delivery will be required for ALL International orders, where available. If you are not available at the time of delivery, a calling card will be left. Please follow the instructions on the calling card, for collection of your parcel.

All parcels are sent with the request of signature required on delivery, so unfortunately if you request otherwise your request will be declined.

Please note delivery times are estimated and should be used as a guide only. Postage delivery times do not take into account dispatch times.

Please be advised that we do not take any responsibility for any loss or damage that may occur during shipment. We do not take any responsibility for delays caused during shipment or customs delays.

TAXES AND DUTIES
Please be advised that taxes, duties and fees, import fees may be payable for international orders. Any charges, taxes, fees, import fees, duties that become applicable are solely the responsibility of the customer - even if you choose to refuse the parcel on delivery. Please be advised that we have no control over these charges and we will not be held liable or responsible for these charges. We advise you contact your local customs office prior to making your purchase, should you have any questions or concerns.

 

Should you have any other questions or enquiries, please feel free to contact us at hello@thefoxandi.com.au